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The correct answer is option 4, the 12th report. In the Second Administrative Reforms Commission, they identified "Citizen-Centric Administration" as a barrier to good governance in India. The report highlights the need for government institutions to focus on the needs and concerns of citizens and to provide efficient and effective services. By implementing citizen-centric administration, the government can improve transparency, accountability, and responsiveness to the needs of the people. This report emphasizes the importance of involving citizens in the decision-making process and ensuring their participation in governance. It also highlights the need for empowering citizens and strengthening their rights and entitlements. Overall, the 12th report of the Second Administrative Reforms Commission emphasizes the vital role of citizen-centric administration in achieving good governance in India.