With reference to consumers rights/privileges under the provisions of law in India, which of the following statements is/are correct? 1. Consumers are empowered to take samples for food testing. 2. When a consumer files a complaint in any consumer forum,

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Q: 33 (IAS/2012)
With reference to consumers’ rights/privileges under the provisions of law in India, which of the following statements is/are correct?
1. Consumers are empowered to take samples for food testing.
2. When a consumer files a complaint in any consumer forum, no fee is required to be paid.
3. In case of death of a consumer, his/her legal heir can file a complaint in the consumer forum on his/her behalf.
Select the correct answer using the codes given below :

question_subject: 

Polity

question_exam: 

IAS

stats: 

0,112,110,9,33,112,68

keywords: 

{'consumers': [0, 0, 0, 1], 'consumer': [1, 2, 2, 5], 'consumer forum': [0, 0, 0, 1], 'rights': [0, 0, 1, 4], 'provisions': [0, 0, 0, 1], 'samples': [0, 0, 2, 1], 'privileges': [0, 0, 0, 1], 'complaint': [0, 0, 1, 3], 'law': [0, 0, 0, 1], 'india': [8, 1, 7, 13], 'food testing': [0, 0, 0, 1], 'behalf': [0, 0, 1, 4], 'legal heir': [0, 0, 0, 1]}

The correct answer is 1 and 3 only.

Explanation:

1. Consumers have the right to take samples of food for testing. This right is provided under Section 14(1)(h) of the Consumer Protection Act, 1986.

2. A fee is required to be paid by the complainant at the time of filing a complaint in a consumer forum. The fee amount varies based on the value of the goods or services and the forum in which the complaint is filed.

3. In case of the death of a consumer, his/her legal heir can file a complaint in the consumer forum on his/her behalf. This is provided under Section 2(1)(m) of the Consumer Protection Act, 1986.